Return & Refund Policy

Effective Date: 01-Mar-2026

At our store, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

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1. Return Eligibility Criteria

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.

• The product must be returned in its original packaging with all tags and accessories intact.

• Proof of purchase (order ID or invoice) is required.

We reserve the right to reject returns that do not meet these conditions.

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2. Return Timeframe

• Customers must request a return within [2 DAYS] of receiving the product.

• Requests made after this period may not be accepted.

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3. Refund Process and Timing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within [REFUND PROCESSING TIME : 7-10 days].

• Refunds will be issued to the original payment method used during purchase.

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4. Exchange Options

• We offer exchanges for defective, damaged, or incorrect items.

• Exchange requests must be made within the return timeframe.

• Replacement products will be shipped after the returned item is received and verified (if applicable).

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5. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please contact us within [2 DAYS] of delivery.

• Share clear photos or videos as proof of the issue.

• We will arrange a replacement or refund at no additional cost.

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6. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not caused during delivery)

• Items without original packaging or tags

• Clearance or sale items (if specified)

• Products marked as non-returnable on the product page

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7. Return Shipping Costs

• If the return is due to our error (wrong or defective product), we will cover the return shipping cost.

• If the return is due to customer preference (e.g., change of mind), return shipping costs may be borne by the customer.

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8. Cancellation Policy

• Orders can be cancelled before they are shipped.

• Once the order is shipped, cancellation may not be possible, and the return policy will apply.

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9. Contact Us

For return, refund, or exchange requests, please contact us:

Email: [kashish@hmkads.com]

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We aim to make your shopping experience smooth, reliable, and worry-free. Thank you for trusting us! 💛